Welcome To Our Help Center
Here you will find useful resources, like FAQ, Terms of Service, Refunds, Privacy, Intelectual Property policies and more.
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General
We are Spotlight Media Services LLC, a legally registered company with its Headquarters located in Arizona, United States of America.
We operate virtually all over the world, our founders are tech nerds, digital nomads and people with a passion for traveling and exploring the world. We come from the year 3025, our goal is to keep allowing people to have a steady job, while also taking full advantage of the technology available and the flexibility of remote work.
We do have a physical address for legal notifications and Company Registry, including EIN / VAT.
Payments & Refunds
We accept any valid legal payment. Cash, Debit and Credit Cards, PayPal, ACH transfer and direct deposit.
Your payment information is processed by third parties that comply with industry standards of Payment Card Industry Data Security Standard. Spotlight Media Services and its affiliates do not store any of your payment details and/or card information. We might keep information like billing address, phone number, full names, transaction consecutive, payment method and last for 4 digits of card used and card issuer. All this information is stored securely to ensure we protect your privacy.
Due to the nature of our work as service providers and or consultants, all the projects, consultations, services and assessments we provide are based on billable hours, software license fees, domain and hosting fees, legal fees and others. Being those mentioned before intangible resources, WE DON’T OFFER ANY REFUNDS AND/OR EXCHANGES. ALL SALES ARE FINAL.
By using any of our services you agree to comply with the use and exploitation policy. This policy states that until the client has not completed 100% of the payment for any services, consultations and/or contract between us, and the client. The use, exploitation, commercialization of any material, services, websites, application, and all the work we provide, it belongs to The Company, and clients are forbidden from making any type of commercial, promotional, marketing, distribution, sell, re sell, promote and not limited for any use that might and will generate income and/or profit.
Intelectual property
Yes, we don’t hold to any of the original editable files. By request we can send you every asset used, this includes, files, photos, audio, text, logos, brand books, brand fonts, and more.
Except for logos, trademarks, slogans, and client protected material. Every design, sketch, flier, website, video, brochure, CRM, and not limited to all the content we produce for our clients, is our moral authority. We reserve the right to keep copies of it indefinitely on any medium of storage at any location worldwide.
While you are the owner of such content and material, ALL CLIENTS AGREE THAT BY USING ANY OF OUR SERVICES AND PROVIDING US SUCH ELEMENTS, they provide us, our affiliates, partners, associates, employees, contractors, and sub contractors, including anyone that needs to work with such content for the client project(s). The client provides us an INDEFINITE, NON REVOCABLE RIGHT TO USE THEIR COPYRIGHT PROTECTED MATERIAL, for the finalities of the hired service(s), consultation, projects and/or for our portfolio of completed projects.
Due to the nature of our services, we keep backup copies of our work in multiple locations across the world. Some of these backups might be in the form of a ZIP/GZ file archive, which makes it impossible to scan folder by folder looking for a specific file. As they also conform our portfolio and company digital assets. FILES WON’T BE DELETED.
Cyber Security
Yes! We have strict protocols to protect, secure and restrain access to our clients information. This includes Firewall policies, IP content restrictions, user level access permissions, virus and malware scanning and may include encryption.
We take account security very seriously, and make multiple efforts to protect our clients’ accounts. For that reason we recommend the following:
- Whenever switching between other service providers to us, first change passwords and disable users before ending contracts.
- Account security is client responsibility, make sure you use strong and difficult passwords. Nothing that’s related to you and/or that could be easily identifiable. Ex, birth dates, residential address, pets name, etc. The more random and alphanumeric a password is, the better.
- Under no circumstance open sensitive accounts on public devices.
- We suggest using 2FA, two Factor Authentication and Login Alerts whenever possible.
- If accounts are connected to your social profiles, make sure only you have access to those sites.
- Don’t install any software, open any email attachments not expected, even if from a contact or friend.
- The company is not liable or responsible for failure to attend our recommendations that might result in account hacking or loss.
Web Design Terms and Conditions
The website design service is intender for companies or individuals who need an online presence. Comes integrated with the addons to make the service work. It’s contracted for periods of 12, 24, 36 and 48 months. The days start counting since the day service starts.
The domain names are registered for periods of 12, 24, 36 and 48 months depending on the final agreement. And it’s subject to the following conditions:
- Domain names must reflect as accurate as possible the name of the company or individual it represents.
- Domain name availability may vary depending on chosen name. We provide .COM domains, other domains are subject to additional fees related to the Domain Name cost and the period contracted.
- If we register the domain name, the client can request a Domain Name Transfer, this can only be done 20 days prior to, on renovation/expiration dates or after domain expiration and redemption period.
- Domain transfers might have additional cost depending on the receiving provider.
- Domain Names are managed by third party services and on time renewal is client responsibility. The company, us, affiliates, parters, providers and any joint partie(es) assumes no responsibility and/or any type of liability, weather it’s legal, civil and commercial for loss of domain name if client is unable to renew it, it enters redemption period or if its acquired by a third party.
- Domain Names must not infringe thor party copyrights, branding names, brand slogans, and other protected material. For example, trying to imitate another entity for whatever reason is not allowed.
We provide the necessary hosting space according to technical assessment of website needs, this may vary from case to case. It can go from 10GB to 100B on shared hosting servers. Dedicated Servers will have different capacity based on configuration, redundancy requirements and application needs. Hosting Services are subject to these general rules.
- The provided capacity delivered to clients is 50% for website essential files such as text, source code, images, downloadable files like e-books, emails and attachments, uploaded documents for APPs and CRMs systems, site MySQL databases, databases of other sources, and including other necessary content not listed here that is essential for the functioning of the website. The other 50% of space is dedicated for site back-up files.
- File upload limit may vary depending if it’s a shared server or dedicated server, file upload limit is 75mb for web upload. Videos and photos uploaded via FTP have a 2GB limit.
- It’s not allowed to upload installers, executables, malicious code and scripts, sharing of any video series, tv series, movies, games, software that requires license and in general any digital assets and/or files who you don’t have explicit permission from the creators to share, sell, re-sale.
We are friendly with cold outreach email campaign software, however, to comply with Anti-SPAM laws and regulations, email sending is subject to the following rules.
- On shared servers, clients cannot send more than 350 emails every 24 hours. Accounts that exceed this limit might be suspended automatically by the SPAM prevention software, domains or IP addresses blacklisted.
- Clients shall not send any email containing any type of scam, phishing, malicious code, impersonating another person or entity, inviting to engage in unlawful activities, criminal activities, sale of forbidden or restricted merchandise and drugs. Gun sales and gun marketing email sending might vary depending on local laws, for such cases, client should provide proof that he has full authorization to promote and/or sell guns.
- All senders are required to list their physical address at the footer of every email and unsubscribe links.
- All emails should be acquired legally, some jurisdictions forbid the purchasing of email databases. While some are publicly available on the internet, we suggest you check your local laws.